My Genting App Badges Terms and Conditions

Promoter Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission. Welcome Offer & SMS Welcome Offer available in Casino

1. This promotion is open to all My Genting Card Holders aged 18 years or over except employees of Genting Casinos Ltd, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion. If not registered, customers can sign up on the day of entry. Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
2. The My Genting App, Challenges and Badges promotion is available to My Genting customers who have downloaded the My Genting app, available on IOS and android devices.
3. These terms may change or be updated from time to time. We will make reasonable efforts to keep you updated about significant changes. Any revised terms will, however, be binding upon their upload to our Rewards website/app. General My Genting Rewards App Terms and Conditions can be found here.

GENERAL BADGE/CHALLENGE TERMS AND CONDITIONS

4. Challenges/badges will be available within the My Genting App for customers to complete, My Genting reward points (please see 'Points' section for more details) will be awarded for customers to redeem for the completion of challenges and badges.
5. The Badge type will be detailed in the app along with the associated challenges and the requirements of each challenge/badge.
6. The number of challenges required to complete a badge will vary between badges.
7. Points will be awarded for each challenge/badge completed.
8. Points awarded for completion of challenges and badges will be clearly stated on the App.
9. When the minimum number of required challenges have been completed for a badge, the badge will be marked as complete, any remaining challenges will still be available to complete up until the point where the badge expires/resets/progresses.
10. Once a challenge/badge is completed it must be verified (see Track and Award section for further details), once verified the customer will be eligible to redeem any applicable points for that challenge/badge by pressing the 'Redeem now' button on the challenge/badge.
11. Once badges/challenges are no longer available to complete, the reward(s) for any challenges/badges which have been completed but not redeemed will be moved to the 'Unclaimed Rewards' wallet. Unredeemed rewards will remain within the wallet for 30 days and if not redeemed within that time will be forfeited.
12. Once a challenge/badge has been redeemed the associated points will be added to the customers My Genting account.
13. Expiry dates/promotional periods may vary between badges, where applicable these will be detailed on each badge within the app.
14. Challenges/badges not completed within the applicable expiry dates/promotional periods will be removed from the app.
15. Completed badges/challenges will turn Gold and be moved to the Badge History section of the app upon completion/reset/expiry.
16. The promotor reserves the right to terminate, amend, add or remove challenges/badges but all Participating customers will be informed of any changes 30 days prior.
17. Challenges/rewards are non-transferable.

Challenge types

Casino- Visit based challenges; -

• It is required that the customer log each visit by presenting their My Genting card to a member of the reception team on entry each day they visit a Casino. If the member does not use their card, the visit will not be counted towards the promotion. It is the participating customers' responsibility to ensure each visit is registered.

• For the purposes of this promotion visits are counted per gaming day (see definition of a gaming day).

Resorts World Birmingham venue challenges- (Santai Spa, Genting Hotel, Vortex, Sky Bar & Restaurant, Resorts World Vouchers)

• To qualify you must provide your e-mail address upon purchase or booking / at each venue and this E-mail address must match the E-mail address provided on your Genting Casino member profile (this may not be the same as the email associated with your app account), Please check these details at the venue if you have booked through a 3rd party such as booking.com.

• The Challenge can only be completed by the purchasing member only.

• Santai Spa/Vortex/Sky Bar & Restaurant / Resorts World Vouchers only one purchase per calendar day per venue counts towards completion of challenges. -

• For Resorts World Voucher purchases these can be made online only via the Resorts World Vouchercart website here.

• Only fully completed purchases will result in the challenge being marked complete. For Genting Hotel this would be after checkout.

Casino- Play based challenges; -

• For Electronic Roulette (E-Table) and Slot challenges your card must be inserted into the terminal at the start of play in order for your play to be tracked and for challenges to be verified.

• For Live gaming you must hand over your card to the dealer/inspector and play must be recorded.

• A maximum of one play per game type/machine type, per gaming day will count towards the completion of any challenges/badges. (See definition of a gaming day)

• Table games, Slots and E-Table games are subject to availability and individual casino table offerings, they cannot always be opened on request.

Definition of a Gaming Day

A casino gaming day is 06:00- 05:59 the following day. Individual casino opening/closing times can be found at https://www.gentingcasinos.co.uk/casinos.

Promotional Periods

18. There are three different types of promotional periods that can be applied to the above badge types, these are;
    • Monthly
    • On-going
    • Fixed promotional period

Monthly Badges

19. Monthly Badges will have the promotion period from 06:00 on the first of the month until 05:59 on the first day of the following calendar month.
20. Monthly challenges/badges will be available each month regardless of whether the previous months challenge/badge has been completed or not.
21. Any monthly challenges/badges not completed by 05:59 on the first day of each calendar month for the previous month, will be removed.

On-going Badges

22. On-going badges don't have a defined promotional period and may be eligible for reset once all required challenges for the badge have been completed.
23. As per point 17, in the event that any on-going badge is to be removed, we will provide 30 days' notice.
24. When completed, badges and the associated challenges will reset at the start of the next calendar month.

Fixed promotional period

25. Badges may have a fixed promotional period which will be clearly displayed on the APP.

TRACK AND AWARD

All challenges should be tracked & awarded within 48 hour(s) of completion. If you believe you have completed a challenge but it has not been tracked correctly, please contact the customer service team using this link (link to CS)

POINTS

26. Once awarded, points redeemed in the app will be valid for 12 months and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for My Genting can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/

    GENERAL

27. The Promoters accept no responsibility or liability for any liability or responsibility otherwise arising from this promotion.
28. The Promoter accepts no responsibility for technical failures, system calculation errors or non-use of My Genting Cards during a visit.
29. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
30. The Promoters reserve the right to: i. Void any challenges/badges (and any reward if necessary) in the event of non-member entry, entrant misconduct, fraud, or breach of these terms; ii. Amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or iii. Exclude participation where participants are subject to any barring, suspension or self-exclusion.

31. In the event that a customer has their membership to Genting Casino revoked during the promotion period or enters into a Self-Exclusion agreement via SENSE they will be excluded from any further participation in the promotion.

    MY GENTING APP DELETION

If a customer chooses to delete their My Genting App this will not delete their casino membership account, a record of all challenges, badges, rewards and associated information will be stored should the customer decide to download the app and re-register. Deletion of the My Genting App will not serve to extend the expiry of any challenges/badges beyond their initial validity period. Should you wish to discuss your casino membership, please contact your local casino at first instance.

YOUR DATA

All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/

GOVERNING LAW AND JURISDICTION

This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.

RESPONSIBLE GAMBLING

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may assist wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.

My Genting Rewards

Get rewarded for your loyalty. Register with My Genting Rewards to earn points on play which can be redeemed in club either for gaming or food and drink. See below for full details.

MEMBERSHIP

We run six separate Reward Schemes as follows:-

1. Red Scheme
2. Bronze Scheme
3. Silver Scheme
4. Gold Scheme
5. Diamond Scheme
6. Platinum Scheme

All new members are enrolled onto Red Scheme membership upon sign-up. Membership of all other Schemes is and remains at our invitation.

We reserve the right to periodically review and evaluate scheme (and Scheme) membership at all times and may invite you to join or enrol you upon another Scheme, maintain your membership of an existing Scheme or revoke Scheme membership at any time.

In the event of invite or upgrade to another Scheme we will ensure that you retain points accrued on prior Scheme’s for the period of their validity (typically 12 months from date of accrual).

My Genting App

Available on Android and iOS devices, with our free to download app, track your points, view your offers and complete exciting challenges to earn even more!

REWARD POINTS Members earn Reward points on the following activities in club, provided their card is presented (or inserted e.g. into machines or presented at table where applicable) at the time of their play:

Further to the My Genting Schemes mentioned in the table, a further, separate scheme exists termed “Black Scheme”, entrance to this scheme is by invitation only and is subject to a separate agreement between the player and the casino.

All points accrue and are logged at a rate no greater than the amount spent with us

REDEMPTION

Points can be redeemed for play and food and drink in club.

Sheffield & Stoke casino – complimentary food items only available from the Gaming Menu. Westcliff Casino – the following food items are excluded from complimentary refreshments - 16oz Rump Steak, 16oz Sirloin Steak, 14oz Fillet Steak

Complimentary refreshments are at the sole discretion of the casino management team and are limited to reasonable usage. Only the member is entitled to the complimentary refreshments, and it does not apply to family and friends which is at the discretion of the casino management team. Complimentary refreshments apply only whilst gaming and the consumption of alcohol is limited to reasonable usage.

GENERAL TERMS OF MEMBERSHIP

1. The following terms apply to all My Genting Rewards memberships and to participation in all current Schemes. By participating you confirm your acceptance of what follows.
2. These terms may change or be updated from time to time. We will make reasonable efforts to keep you updated about significant changes both online and in club. Any revised terms will, however, be binding upon their upload to our Rewards website and/or their prominent display in club.
3. Members must 18 years of age or older to be a My Genting Rewards member.
4. Membership is free of charge.
5. Membership is and remains subject to our discretion at all times and can be suspended or withdrawn (for example, in the event of a barring or self-exclusion from our premises) as we see fit.
6. Customers can apply for membership by:-

a. Applying in person at all Genting Casino's (either at reception or at our cash-desk, the latter where available)

b. Pre-registering at https://www.gentingcasinos.co.uk/register/casinos/. You can then pick up your Reward Card in club on your next visit; or

c. Via the My Genting Rewards App. A Rewards card can then be picked up in club on your next visit.

7. Applicants agree and confirm that it is their own responsibility to keep their name, contact details and contact preferences up to date and secure (including their device login and password, if they have downloaded our Rewards App). We cannot be held responsible for any failure on Applicants part to do so.
8. Applicants (and Members) agree and confirm that it is their responsibility to safeguard any Rewards Card issued to them and that we are not responsible for any lost or stolen cards, nor any non-approved usage of them.
9. Only one Rewards Card is permitted per customer. Our Rewards Cards are and remain our property at all times.
10. HOW IT WORKS

Members accrue Reward Points on spend in club on our slots and electronic gaming machines and live table play.

11. Reward Points will not accrue on food and drink spend in club. However, points accrued on gaming will be redeemable against food and drink purchases in club (see “Redemption” above).
12. In order to accrue points all Members must insert or present their Reward card at commencement of their play.
13. Our Reward Schemes are and remain subject to periodic review. We may invite you to join another Scheme or change that Scheme at any time based upon our informed view of your activity with us. We aim to notify you when we do so using the contact details you have provided, but ultimately reserve the right to effect appropriate changes to memberships either automatically or upon your next visit to club.
14. POINTS

1x Reward Point has a notional value of £0.01, but cannot be redeemed for cash.

16. Reward Points accrue depending on game type played, average wager and length of time played. As an illustrative example only a customer enrolled in our Bronze reward scheme might earn points as per the following examples:-

a. Electronic Roulette = Average wager of £10 for 2 hours playing 35 spins per hour = £0.56

b. Slots = Average wager of £1 playing 360 spins per hour = £0.65

16. Points are valid for a period of twelve months from the date of their accrual only and must be redeemed within that time. Any failure to do so results in their automatic cancellation.
17. We may from time to time offer you enhanced points or incentives using specific promotions and offers, such offers will be subject to the specific terms applicable to any such offer.
18. We reserve the right to vary the level of points awarded) or redemption rates, benefits and options, available to members at our discretion from time to time. In exercising this right we agree that (where points are concerned with, accrued, or connected to gaming in particular) that:-

a. Points accrual and/or redemption shall be proportionate to any members play over a prolonged period of time;

b. Points accrual and/or redemption will not be dependant on any member gambling for a pre-determined length of time or frequency;

c. Points accrual and/or redemption will not reward or incentivise points accrual on the basis that points are accrued and/or redeemed over a shorter period of time than they ordinarily would be;

d. That any increase (or decrease) in points accrual or membership privileges which are linked to spend is/will be proportionate; and

e. That any accrual and/or redemption connected to ancillary benefits (for example, food, drink, subsidised travel or accommodation) will not be directly related to any members level of prospective gaming.

19. As regards table gaming, points can be accrued on a members tracked table play but may be calculated at Genting’s sole discretion, either on the basis of actual play or on the basis of an average bet for the table. The average bet for the table is derived from the table minimum bet and so may vary for each table and game type. It is the responsibility of the member to ensure that an Inspector is furnished with their Reward Card when playing table games.

20. As regards slot and electronic gaming, it is the responsibility of the member to ensure that their Reward card is inserted properly in any gaming machine before commencing play.

21. Where table tracking is applicable, We agree that we shall use reasonable endeavours to track a members play. However, you acknowledge that points will be granted (if at all) based upon the personal observation of our employees, which may be subject to bona fide human error. You agree and confirm that our determination shall be final with respect to any points awarded save in the event of manifest error. It is the responsibility of the member to ensure that an Inspector is furnished with their Scheme Card when playing table games.

22. It is a breach of the Membership rules for a member to accrue points by allowing anyone else to use his or her Scheme Card. Members who give their Card to any other person for the purposes of gaining points or realising benefits may have their membership either cancelled or suspended at Genting’s absolute discretion.

23. We reserve the right at all times to vary (i) qualifying activities for points accrual; (ii) the rate at which points accrue against qualifying activities; and (iii) redemption options or redemptions rates for all of our separate Reward schemes. In the event that we do so we will try and keep you posted of significant changes in person and in club. However, all changes will nonetheless be deemed effective and binding upon upload to our website / or prominent display in club.

24. We reserve the right to correct points or membership errors that occur due to computer (or human) error, machine malfunction, operator error, or from any fraud or misuse of any Rewards Card.

25. We reserve the right to suspend or cancel any points, card, or membership where we consider that the schemes are, have been, or are likely to be or become subject to abuse, fraud, or any other impropriety. We further reserve the aforementioned right to cancel points or memberships in the event of actual or attempted cheating at gambling, fraud or other impropriety, or where same is reasonably required by applicable law or regulation.

26. The death or insolvency of a Reward scheme member will result in the cancellation of the applicable Membership and forfeiture of their points balance.

27. You will not earn or be able to redeem any points whilst you are in breach of these Reward terms and conditions or the House Rules applicable to play in club (including but not limited to actual or attempted cheating, or any abuse or harassment of our staff).

28. Where we reasonably believe that there has been a breach of the Rewards terms and conditions we may withdraw, cancel, or withhold any points allocated to your membership.

29. Members who are permanently excluded from our premises are not entitled to participate in any of our Rewards schemes and any points balance they hold at the time of their exclusion or barring will be cancelled and forfeited.

30. Members who self-exclude themselves from our premises (whether directly with us or via any industry scheme) will not accrue points, nor be able to redeem existing points for the period of their self-exclusion. Moreover, any such exclusion shall not serve to extend the validity of any existing points beyond their standard 12-month validity period.

31. If any scheme member owes any money to us, the right to accrue or redeem points and any other reward card benefits (or their scheme membership) may be suspended, withdrawn, or cancelled at our discretion pending payment of any outstanding debt.

32. Members who do not collect points for two years, may at our discretion, be removed from our Rewards Program and will need to reapply for membership should they wish to re-join.

33. DATA

When you join one of our Schemes you will provide us with, relatively basic name, address and contact details from which you can be identified (personal data). We will use this to:-

a. Register and enrol you onto our Reward Scheme.

b. Administer Reward points logged against your Reward Card and “link” that to any player record held (if any) by our clubs or (as applicable) our online casino;

c. Administer and evaluate your take-up of Reward Points and to administer Reward point redemption and expiry;

d. Administer any specific reward point promotions or offers which we may offer and you may take up from time to time (e.g. double points, enhanced redemption or other offers)

e. Administer redemptions of Reward Points and/or manual correction of your Reward Point balance (the latter e.g. in the event of error);

f. Review your gaming activity with us alongside your points accrual to reasonably inform any decision to invite you to join one of our other separate schemes;

g. Build an individual record of your play, play preference, accruals and redemptions to better inform our overall Rewards offer and/or specific offers, accruals or redemptions which we think might be of particular interest to you and further to improve your overall Rewards and casino experience with us; and

h. (where you have confirmed suitable contact preferences on sign-up) communicate with you by email, SMS, or post about upcoming rewards, benefits, accrual or redemption offers which we believe might be of interest to you. Where we do this you may opt-out of receipt of such communications at any time.

i. Meet our legal, regulatory and regulatory reporting obligations.

34. Any processing of your personal data for Reward membership purposes is/will be processed in accordance with our Privacy Policy, for further details see here:- www.gentingcasinos.co.uk/privacy-policy/

35. LIABILITY

Nothing within these terms acts to exclude our liability in respect of personal injury or death nor any other liability that cannot be excluded or limited as a matter of applicable law.

36. Subject to paragraph 36 and to the fullest extent permitted by applicable law, We will not be liable to you in contract, tort (including negligence), misrepresentation, restitution or otherwise for any consequential or incidental loss or damage (including but not limited to, loss of revenue, loss of profits, loss of anticipated savings, benefits or redemption opportunities, wasted costs or expenses) nor any other indirect, special, loss or damage howsoever arising and howsoever caused.

37. Subject always to paragraphs 36 and 37 Our maximum liability to you in the event of any dispute or claim (including non-contractual disputes or claims) shall be limited in aggregate to; (i) a re-credit of any rewards point balance in query or dispute; or (ii) £250 in all eventualities.

38. GENERAL

The different Reward Schemes we run are separate from any loyalty programme run for our own online casino in the UK and separate to any scheme in effect at any Genting group casinos outside the UK. Membership of those schemes does not give any rights or entitlements in relation to these schemes.

39. A person who is not a party to these terms and conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions.

40. These terms and conditions replace all previous versions and shall be governed by and construed in accordance with the laws of England and any disputes will be decided by the English courts, the exclusive jurisdiction of which we both accept.

41. References to “We” “Us” “Our” or “Genting” are references to Genting Casinos UK Limited (Co. No. 01519689) of Genting Club Star City, Watson Road, Birmingham, B7 5SA, the operator of the My Genting Rewards program and App.

42. References to “You” are to the prospective or participating member of our My Genting Rewards scheme.

43. GENERAL ENQUIRIES

In the event of a question or query in connection with your reward points, card or account please contact your local casino at first instance

Last Updated 12.07.2024

Refer a Friend T&Cs

Promoter

Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission with licence number 537.

Overview

Existing members may refer a new customer for membership of Genting Casinos for which the referring member and the new member will both receive £10 or £25 in Genting Reward Points on their next visits, dependant on the Casino in which the new member registers.

Terms and Conditions

1. Promotion starts January 4th 2024 at 00:01am.
2. Promotion will continue running until 1st January 2025 at 05:59.
3. This promotion is open to all UK residents aged over 18 years of age except employees of Genting Casinos UK Limited, their families, agents and agencies and anyone else professionally connected with this promotion.
4. To enter the Promotion, the referring member must be registered for the Genting Rewards scheme and over the age of 18. Non-members may register for membership prior to participation. Genting operate a challenge 25 policy, so please ensure that you bring your photographic id with you.
5. If the new member registers for membership at a Genting Casino (excluding Palm Beach Club, Colony Club and 45 Kensington Club), £10 in points for both the referring member and new member will be available from the Genting Rewards Kiosk by midday on the following gaming day at any Genting Casino.
6. If the new member registers for membership at Palm Beach Club, Colony Club or 45 Kensington Club, £25 in points for both the referring member and new member will be available from the Genting Rewards Kiosk by midday on the following gaming day at any Genting Casino.
7. A gaming day is 06.00 - 05.59 the following day.
8. Each offer must be redeemed from the Genting Rewards Kiosk within 31 days of the date the referral is made. This is regardless of the end date of the promotion, i.e. if a referral is made in December 2024 the points may still be redeemed in January 2025.
9. Points will be loaded onto My Genting Rewards Cards and are non-transferable.
10. Points will be valid for 12 months once awarded and are subject to the terms & conditions of My Genting Rewards. Full terms and conditions for Genting Rewards can be located at the casino reception or online at; https://www.gentingcasinos.co.uk/mygenting/
11. The maximum number of referrals qualifying for this promotion is limited to 10 per customer.
12. The promoter’s decision is final in all matters relating to this promotion.
13. Anyone found abusing or breaching the spirit of this promotion will be prevented from participating in any further promotional activity.
14. The Promoter reserves the right to: (i) void any entry into the promotion in the event of misconduct, fraud, or breach of these terms; (ii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or (iii) invalidate any offer where entrants are subject to any barring, suspension or self-exclusion.

Your Data

15. All data provided will be processed in accordance with the Promoters Privacy Policy that is available at Reception and at https://www.gentingcasinos.co.uk/privacy-policy/

Responsible Gambling

16. Genting Casinos recognises that a small proportion of its Patrons may experience problems because of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self Exclusion) scheme so if you would like to discuss your gambling, please speak to a member of the management team.

Spin for a Million Terms and Conditions

Promoter

Genting Casinos UK Ltd. Registered in England 01519689. Address: Star City, Watson Road, Birmingham B7 5SA. Genting Casinos UK Limited are licensed and regulated by the UK Gambling Commission.

All entries are subject to the following terms and conditions - please read the following carefully.

Spin the Wheel Terms and Conditions of Entry

1. This promotion is open to all Genting customers aged 18 years or over except employees of Genting Casinos UK Ltd, Genting UK PLC & Genting Solihull Limited, their families, agents, agencies and anyone else professionally connected with this promotion who are all precluded from promotion.
2. To enter this promotion, you do not need to be a member of Genting Casinos. However, Genting operates a challenge 25 policy, so please ensure that you bring your photographic ID with you.
3. Promotion is free to enter.
4. No purchase necessary.
5. The promotion starts Monday 12th August 2024 at 19:00 and ends on Saturday 7th September 2024 at 22:00.
6. Prizes on the Spin the Wheel and entry ticket times vary depending on whether the casino is classed as within London. For clarity the following casinos are classed as our London Casinos: -
   • The Palm Beach.
   • The Colony Club.
   • Genting Casino London China Town.
   • Forty Five Kensington.
7. A gaming day is defined from 06:00 to 05:59 the following calendar day.
8. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.

Spin the Wheel How to Enter and Entry Criteria

9. Entrants who visit a casino between the Entry Ticket Time stated in the below table are entitled to one Spin the Wheel entry ticket per gaming day per casino during the promotional period.

   Casino	Spin the Wheel Entry Ticket Time
   Four London Casinos	18:00 > 22:00
   All other Genting Casinos	19:00 > 21:00

10. Customers can collect a 'Spin the Wheel' entry ticket from Reception on entry between the times stated above.
11. The entry ticket should be presented to the promotion host between these promotional times.
12. Tickets shall be retained for audit purposes. Customers will be invited to spin the wheel to determine if they will win one of the prizes detailed below (customers may nominate a representative to spin the wheel on their behalf if they so wish.)
13. To count as a valid spin, the wheel must complete at least 2 full revolutions.
14. Should the wheel come to rest exactly between two segments and the host is unclear on which prize to reward, then the customer may choose which prize from either segment to collect. Only one prize can be chosen in this instance.
15. Entry Tickets will be valid on the day of issue and at that specific club only.

Spin the Wheel Prizes.

16. There are 12 sections on the wheel at each club, these sections will each be labelled, and the following prizes will be available: -

    Casino	Spin the Wheel Prizes
    Four London Casinos	6 x £1million Diamond Chip Draw Tickets 1 x £50 Slots Free Play 1 x £25 Slots Free Play 1 x £10 Slots Free Play 3 x No Win
    All other Genting Casinos	6 x £1million Diamond Chip Draw Ticket 1 x £10 Slots Free Play 1 x £5 Slots Free Play 1 x Free Drink 3 x No Win

Spin the Wheel Prize Terms and Conditions

£1 million Prize Draw Entry

22. On Saturday 7th September 2024 at approximately 10:30pm, a draw will take place at each casino.
23. Customer must be present to have a chance of winning a prize.
24. Once a ticket is drawn winners have 60 seconds to identify themselves, otherwise the ticket will be set aside and a new draw made. This will continue until a winner is identified in the casino.
25. Prizes will be drawn in reverse order with 3rd prize drawn first, 2nd prize next and the 1st prize drawn last.
26. Prizes are non-transferable, no alternative will be offered.
27. Winning tickets will be retained for audit purposes.
28. Winners may be required to provide identification to claim their prize.

£1 million Draw Prizes

29. At each participating casino, there will be 3 prizes detailed as follows:
    • 1st Prize: £2,000 and up to two uses of the Diamond Chip (each use worth £1 cash alternative)
    • 2nd Prize: £750
    • 3rd Prize: £250
30. The Diamond Chip must be played on the nominated table at that casino within 30 minutes after the draw is made and in the presence of the management team.
31. The Diamond Chip has the value of £1 and can be cashed in for £1 without further play.

The Diamond Chip

The winner will be informed of the nominated roulette table and will be escorted with the Diamond Chip to the nominated roulette table for a chance to win £1 million, should they wish to do so.

1st Spin:

• The customer will need to place the Diamond Chip on a straight-up number on the layout prior to the ball being spun in order to benefit from enhanced prizes.
• Should the customer decide to use the Diamond Chip on any other part of the layout on the 1st Spin, any prizes will be paid out at standard roulette odds, using the £1 cash equivalent value of the Diamond Chip.
• The dealer will spin the ball and it must make 3 full rotations of the wheel to be counted as a valid spin.
• In the event of a spin below 3 full rotations, the round is cancelled and the customer may be allowed to change the straight-up number. No prize will be won during that round.
• In the event of the Diamond Chip being placed on a straight up number and winning on the first spin, prizes will be paid out at enhanced odds of 4,999 to 1
• Therefore, if the winning number matches the number the Diamond Chip has been placed on the customer receives £5,000 (including the Diamond Chip cash equivalent value of £1). The customer then has the chance to Spin again for a £1 Million (see 2nd Spin (1st spin wins) below).
• If the winning number is different to the number on which the Diamond Chip has been placed, then the bet loses. However, the customer will still be entitled to a second use of the Diamond Chip for another chance to win £5,000 (see 2nd Spin (1st spin loses) below).

2nd Spin (1st spin wins)

• Assuming the customer wishes to continue, the customer will once again need to place the Diamond Chip on a straight-up number on the layout prior to the ball being spun. The customer can choose to change the number prior to the spin if they so wish.
• Should the customer decide to use the Diamond Chip on any other part of the layout on the 2nd Spin, any prizes will be paid out at standard roulette odds, using the £1 cash equivalent value of the Diamond Chip.
• The dealer will spin the ball and it must make 3 full rotations of the wheel to be counted as a valid spin.
• In the event of a spin below 3 full rotations, the round is cancelled and the customer may be allowed to change the straight-up number. No prize will be won during that round.
• For this 2nd spin in the event of the Diamond Chip being placed on a straight up number and winning on the second spin, prizes will be paid out at enhanced odds of 1,000,000 to 1.
• Therefore, if that winning number matches the straight up number the Diamond Chip has been placed on the customer will win a further prize of £1 Million (the Diamond Chip will not be returned if the decision is made to use it on a 2nd spin).
• If the winning number is different to the number on which the Diamond Chip has been placed for the 2nd spin, then the bet loses.
• Whatever the outcome, the customer gets to keep their previous prizes. (£2,000 for winning the prize draw and £5,000 from the successful first spin)

2nd Spin (1st spin loses)

• Assuming the customer wishes to continue, the customer will once again need to place the Diamond Chip on a straight-up number on the layout prior to the ball being spun, the customer can choose to change the number prior to the spin if they so wish.
• Should the customer decide to use the Diamond Chip on any other part of the layout on the 2nd Spin, any prizes will be paid out at standard roulette odds, using the £1 cash equivalent value of the Diamond Chip.
• The dealer will spin the ball and it must make 3 full rotations of the wheel to be counted as a valid spin.
• In the event of a spin below 3 full rotations, the round is cancelled and the customer may be allowed to change the straight-up number. No prize will be won during that round.
• In the event of the Diamond Chip being placed on a straight up number and winning on this second spin, prizes will be paid out at enhanced odds of 5,000 to 1
• Therefore, if the winning number matches the number the Diamond Chip has been placed on the customer receives £5,000 (the Diamond Chip will not be returned if the decision is made to use it on a 2nd spin).
• If the winning number is different to the number on which the Diamond Chip has been placed for the 2nd spin, then the bet loses however the customer gets to keep their previous prize. (£2,000 for winning the prize draw)

1 Million Pound Winner Terms

32. Any customers winning the cash prize of one million pounds will need to wait up to 7 days for verification of the win before the money is transferred to their nominated account. Payment of other cash prizes will be awarded on the day, subject to clause 33 below.

General Terms

1. Payment of the £2,000, £5,000 and £1,000,000 cash prizes will require the winner to sign up to the My Genting membership scheme and provide ID. You will need to photographic ID such as a Driving Licence, Passport or Foreign ID Card to complete this application. If you do not have one of these please see reception at the Casino.
2. The Promoter reserve the right to:
   1. Refuse to accept any entry if a ticket appears to be defective, tampered with, misprinted, damaged, defaced, forged, incomplete, illegible or reconstructed.
   2. Void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms.
   3. Amend, alter, or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control; or
   4. Terminate any entry (including winning entries) where entrants are subject to any barring, suspension, or self-exclusion.
3. The Promoters accept no responsibility or liability for:
   1. Incomplete entry forms; nor
   2. Any liability or responsibility otherwise arising from this promotion.

Your Data

36. All data provided will be processed in accordance with the Promoter Privacy policy that is available at Reception and https://www.gentingcasinos.co.uk/privacy-policy/
37. Surname and County of the Prize Draw winners will be available until 25/09/24 by enquiring at the casino.
38. You may withdraw consent to your information being made available or request that less information be made available by speaking with a member of the Management Team, nevertheless the information will be shared with Government Agencies if required.

Governing Law and Jurisdiction

39. This promotion and any dispute in connection with it shall be governed by the laws of England (in relation to our casinos located in England) and the laws of Scotland (in relation to our casinos located in Scotland) and the courts of England and Scotland (respectively) shall have exclusive jurisdiction in relation to any disputes.

Responsible Gambling

Genting Casinos recognises that a small proportion of its Patrons may experience problems as a result of their gambling. Genting Casinos are committed to a policy of promoting a responsible attitude to gambling and provides free literature within its Casinos for the information and benefit of all. Genting Casinos will ensure that its management and staff are aware of this issue so that they may offer assistance wherever possible. Genting Casinos operate SENSE (Self-Enrolment National Self-Exclusion) scheme so if you would like to discuss your gambling please speak to a member of the management team.